Position:             Visitor Services Associate
FLSA Status:      Non-Exempt
Status:                 Part-Time –Seasonal (May – November)
Pay Range:         $21 / Hour
Benefits:             Sick pay accrual

About Olana and The Olana Partnership

Olana is the greatest masterwork of Frederic Edwin Church (1826-1900), the most famous American landscape artist of the mid-19th century and the most important artist’s home, studio, and designed landscape in the United States. Church designed Olana as a holistic environment integrating his advanced ideas about art, architecture, landscape design, and environmental conservation. Olana’s 250-acre artist-designed landscape with five miles of carriage roads and a Persian-inspired house at its summit embraces unrivaled panoramic views of the Hudson Valley and Catskill Mountains and welcomes more than 170,000 visitors annually. The landscape is open for guided tours, and reservations are highly recommended. The landscape is open daily 8:00 AM – sunset.

Olana State Historic Site, administered and operated by the New York State Office of Parks, Recreation and Historic Preservation, is a designated National Historic Landmark and one of the most visited sites in the state. The Olana Partnership is the 501(c)(3) not-for-profit cooperative partner of the New York State Office of Parks, Recreation and Historic Preservation at Olana State Historic Site, with primary responsibility for visitor engagement, programming, and exhibitions.

Position Summary

Visitor Services Associates (VSAs) are essential members of The Olana Partnership’s  (TOP) visitor engagement team, serving as the first point of contact for guests and setting the tone for a welcoming and memorable experience. VSAs provide excellent customer service by greeting visitors, answering questions, processing ticket sales, and supporting the daily operations of the Visitor Services department. This position requires strong communication and organizational skills, attention to detail, and a friendly, professional demeanor.

Key Responsibilities

• Greet and assist visitors, providing accurate information about Olana’s programs, tours, ticketing options, and site amenities.
• Process and track ticket sales both in person and over the phone using TOP’s ticketing platforms.
• Handling cash and credit transactions at the Frederic Church Visitor Center; opening and closing cash drawers in accordance with outlined procedures.
• Support daily tour operations, including coordination with Visitor Services Managers and other staff.
• Assist with traffic management, wayfinding, and ensuring a safe and orderly visitor experience.
• Learn and share basic historical information about Olana to enhance visitor engagement when needed.
• Assist with administrative tasks, such as data entry, reporting, and maintaining organized visitor records.
• Maintain a professional, welcoming, and customer-focused environment in all visitor areas.
• Support special programs, events, and other visitor-related activities as assigned.

Knowledge, Skills, and Abilities

• Strong alignment with The Olana Partnership’s mission and a dedication to advancing and representing it with professionalism and enthusiasm.
• Exceptional verbal communication skills.
• Ability to handle information with discretion and confidentiality.
• Excellent organizational and time-management abilities.
• Ability to work both independently and collaboratively in a dynamic, mission-driven environment.

Required Qualifications

• Customer service experience preferred
• Bilingual is a plus
• Nonprofit experience is a plus

As required by the New York State Office of Parks, Recreation, and Historic Preservation, all candidates for employment will be subject to pre-employment background screening, and all offers are contingent upon the successful completion of the background check.

Work Environment and Expected Work Hours

• This is an in-person role working 2 – 3 days per week.
• Seasonal work is mid-May through early November.
• Standing and walking in an outdoor work environment, exposed to a variety of weather conditions is frequent.
• Olana State Historic Site is a tobacco-free environment.

HOW TO APPLY

To apply, email your resume and a short statement regarding your interest in the position to hscott@olana.org

Applications will be accepted until position is filled.

Applicants who need accommodation to apply may contact us at ltoland@olana.org

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The Olana Partnership is an Equal Opportunity Employer.

We are committed to creating an inclusive workplace where all individuals are valued and respected. Employment decisions are made without regard to age, race, color, creed, national origin, sexual orientation, gender identity, disability, pregnancy, veteran status, or any other protected characteristic as defined by federal or state law. This applies to all aspects of employment, including hiring, promotion, compensation, and professional development.

Learn more about The Olana Partnership at www.olana.org