The Olana Partnership
Sales Associate

Reports to:      Director of Retail Operations
FLSA Status:   Non-Exempt, hourly
Schedule:         Part-time, seasonal May 14, 2025 through October 31, 2025; approximately 8-24 hours per week

Salary: $20/hour, paid on a bi-weekly basis.

Position Description

The Sales Associate is part of the frontline team at Olana. Responsibilities include conducting daily sales transactions for merchandise and tickets, interacting with customers, restocking, and maintaining a neat and orderly store while assisting the Director of Retail Operations with inventory controls.

The Sales Associate will also serve as an ambassador for Olana, working closely with the Visitor Services team to greet guests and answer questions about store merchandise, tickets, and tours.

This is an on-site position and daily schedule may vary.

The Olana Partnership (TOP) is the non-profit cooperative partner of the NYS Office of Parks, Recreation and Historic Preservation at Olana State Historic Site. TOP’s mission is to inspire the public by preserving and interpreting Frederic Church’s Olana. Comprised of a 250-acre designed landscape containing a Persian-inspired house and studio and a historic farm complex, Olana is a master work of American landscape art created over 40 years (1860-1900) by famed Hudson River School artist Frederic Church. TOP’s vision is to make Olana the most widely recognized artist’s home and studio in the world, and since our founding in 1971 we have worked closely with our New York State partners to make this vision a reality. Olana hosts more than 170,000 visitors annually and is a National Historic Landmark.

Essential Duties and Responsibilities

 Must have a flexible schedule, including weekend availability. Some holidays may be required

• Support TOP’s strategic plan, goals, and initiatives by communicating with the public about tours, tickets, site history, and merchandise
• Execute exemplary customer service for all guests
• Execute merchandise and ticket transactions
• Set up cash register for each shift
• Reconcile daily sales reports and prepare related bank deposits at end of day; complete final end-of-day reports
• Daily housekeeping duties, including dusting, straightening merchandise, window maintenance, daily garbage removal and vacuuming
• Restock sales merchandise and supplies as needed
• Maintain the self-service coffee bar, including visual display, stocking pods, refilling water and general cleaning
• Assist with receiving and tagging new merchandise and
• Answer phone and take messages for customer inquiries and orders
• Adjusting customer ticket times as needed within ticketing platform
• Oversee Taste NY (local food product) set up at open and close of shift

Qualifications:

 At least two years of retail experience, including sales and customer service

• Exemplary customer service skills, including the ability to work with a range of individuals from diverse backgrounds; experience in conflict resolution a plus
• Ability to work as part of a team and in conjunction with other teams in a fast-paced environment
• Must be able to interact with public in a helpful and courteous manner at all times
• Professional conduct and appearance required; must be willing to wear a name tag or other element that allows staff to be easily identified
• Display a sociable and welcoming personality
• Computer literacy necessary; experience with Counterpoint, Shopify or other point of sale systems a plus
• Ability to walk on uneven ground, stand for prolonged periods of time, and lift 30 pounds
• Fluency in Spanish is a plus
• Valid driver’s license required

Olana State Historic Site is a tobacco-free environment. The Olana Partnership is an equal opportunity, affirmative action employer. Candidates of all backgrounds are encouraged to apply.

To apply, please send resume and cover letter to Rachel Tice, Director of Retail Operations, at rtice@olana.org.