Privacy Policy
The Olana Partnership is strongly committed to protecting
the privacy of its online guests, customers, members, donors, and
friends. We do not collect personally identifiable information about
individuals-such as their names and postal and/or email addresses-except
when it is knowingly provided by such individuals. We believe that
maintaining privacy on the Web is very important and we hope you will
read this privacy policy carefully so that you will clearly understand
both our commitment to you and your privacy and our method of collecting
and using information. The terms of this privacy policy shall govern
all interactions with The Olana Partnership through either The Olana
Partnership's Web site or email. A link to the privacy policy can
be found on The Olana Partnership's home page and on every page on
The Olana Partnership's Web site. By using The Olana Partnership's
Web site or communicating with The Olana Partnership by email, you
agree to the terms of this privacy policy.
Information Provided by Visitors
When You Make a Donation, Purchase a Membership
Online, or Shop Online
The Olana Partnership will ask you to provide personally identifiable
information necessary to process your donation, membership, or order
that can include your name, billing and shipping addresses, telephone
number, email address, and credit card number. This is the same
information requested when you request these services by telephone
or through the mail. For online orders, we require your email address
so you can receive order and shipping confirmation emails and so
we can communicate with you if we have difficulty processing your
order request. When you make a donation or purchase online, your
credit card information will be temporarily stored on a secured
server. We will retain the personally identifiable information you
provided with your order for our records, to facilitate customer
service, and to inform you of our products and promotional offers.
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When You Complete an Online Survey
The Olana Partnership occasionally posts surveys on its Web site.
Your participation in these surveys is on a completely voluntary
and anonymous basis unless we inform you otherwise. We use the information
in the responses to the survey to understand our visitors better
and to determine how best to serve them. Information collected in
our surveys is never sold, rented, or shared with third parties
for marketing purposes (see Third-Party Service Providers).
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How The Olana Partnership Uses Information Provided
by Visitors
The Olana Partnership uses the information you provide to fulfill
your online order, facilitate customer service in The Olana Partnership's
Store or in the Membership section, and inform you of our products
and promotional offers.
The Olana Partnership never shares with third parties any personally
identifiable information you provide when ordering from The Olana
Partnership's store, purchasing a Membership, or making a donation
online, except as required by law.
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Information Collected Automatically
Cookies
This Web site automatically collects some non-personally identifiable
information about you when you request pages through your browser.
We place cookies on Web site visitors' computers to collect aggregate
information for site traffic analysis, such as the number of visitors
and the number of pages viewed. (Cookies are small files that reside
in a visitor's browser.) The aggregate information we collect through
cookies helps The Olana Partnership monitor how you and other visitors
use the site, allowing us to provide an optimal experience and better
service; this information is never used to identify you personally.
However, The Olana Partnership's Web site has been designed to provide
nearly full functionality without the use of cookies. You can set
your Web browser to reject cookies, but you will lose certain conveniences
when you place an item in your shopping basket online in The Olana
Partnership's Store.
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Cookies for The Olana Partnership's Store Customers
Cookies allow you to maintain the contents of your shopping basket
as you navigate other areas of our site outside The Olana Partnership's
Store. When you return to The Olana Partnership's Store, your shopping
basket will retain the items you previously selected. If you reject
the cookies and you leave The Olana Partnership's Store before making
a purchase, you will lose the information in your shopping basket.
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Children Under Thirteen Years of Age
We do not knowingly collect personally identifiable information
from children under thirteen years of age.
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Email Communications
Emails
On occasion, The Olana Partnership may send emails to individuals
who have provided us with their email address, informing them of
The Olana Partnership events or promotions we think might be of
interest to them. Email recipients may always opt out of any email
category at any time by following the unsubscribe instructions included
in the email message.
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Emailing The Olana Partnership
The Olana Partnership tries to respond to email messages requiring
a response within seven business days. We try to respond to customer
service inquiries related to a purchase in The Olana Partnership's
Store within forty-eight hours. If you email The Olana Partnership,
your message and email address will be forwarded to the appropriate
department within The Olana Partnership. The Olana Partnership may
choose to save this information. The Olana Partnership is pleased
to hear from you. However, any message, material, business information,
ideas, concepts, or other information sent to The Olana Partnership
by email will be treated as non-confidential and non-proprietary.
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Data Security
The Olana Partnership makes every reasonable effort to ensure that
all of the transactions that occur on our Web site are secure. All
credit card numbers submitted to the site are encrypted using "Secure
Socket Layer" (SSL) encryption. SSL technology is an industry standard
for protecting sensitive information as it is transmitted over the
Internet.
To prevent unauthorized access, maintain data accuracy, and ensure
the correct use of information, we have put in place appropriate
physical, electronic, and administrative procedures to safeguard
and secure the information we collect online.
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Third-Party Service Providers
The Olana Partnership may engage reputable third-party vendors in
order to help us manage our Web site and allow us to better service
our visitors and customers. The Olana Partnership requires its vendors
by contract to maintain the confidentiality and security of The
Olana Partnership information to which they are provided access
and restricts the vendors from using the information in any way
not expressly authorized by The Olana Partnership.
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Contact Information
If you have any questions regarding this privacy policy, please
contact:
The Olana Partnership
P.O. Box 199
Hudson, NY 12534
Email: top@olana.org
Telephone: 518-828-0135
Fax: 518-828-6742
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The Olana Partnership may revise its privacy policy at any time.
We encourage you to visit this page periodically to review our current
policy.
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